Building Rapport with people: V 2
Theories, theories, theories. Theories are what we use to help us try to understand human thinking and behavior especially in the social service field. We read the theories, we learn how to
"roll with resistance" (https://sbirt.publichealthcloud.com/resources/images/MI%20Strategy%20-%20Roll%20with%20Resistance%20-%20Updated.pdf )
but when it comes down to the actually moment when you meet someone, chances are, your interaction will be "unique," a cluster of variables from all the theories tailored to that one person or sometimes an entire family.
Intertwined with what we think we know about people, is what we think we know about ourselves. There is no amount of training that will help you PREDICT what your service is going to look like with any one family and nor should it. This is the best type of person centered approach you can engage in.
Keep in mind that sometimes we don't use own imagination enough to help aid us in our thinking in reference to our fears and predictions when it comes to our work and in this case...home visits.
"Thou Shalt not commit logical fallacies"
(Note: Not religious related)
Below are three life examples we can use in this context of preparing for a home visit that can put us in the right mindset.
We are like gym trainers.
We already know what to do from our personal life. How many of us go out? Meet new friends? Date? Try new things? Fight with your family members?
We are a part of the international healthcare team. We have meaning.
If you ever wonder what to do. You can put yourself in the shoes of a gym trainer. What would a gym trainer do if they were to help someone at home. What would they need to know and what boundaries would they need to have. This is what your relationship resembles in a home visit except its based on a different side of health.
Look back at your own experiences. You can use your own experiences as a point of reference to preparing yourself. When you go out on your personal time, how do you prepare yourself to stay safe if your going somewhere new. If your meeting a new employer or co-worker, what is that like? We can say this is like a home visit.
The Community health worker position is worldwide and we represent a small pool here in the United states. It is a growing profession here and we are all still learning how it applies in New York city. A good work ethic, knowing your community and feeling comfortable, researching for your own development and planning ahead are some of the things that our worldwide CHW's do. We should be knowledgeable on our brothers and sisters who can teach and inspire us and vice versa.
The reason why we are reviewing this is so that when we are preparing for our home visit, we can do it with a sound mind until we get back home. This is important for staying focused for yourself and also for the family that you are seeing making the most out of this time you have with families. Each family is unique and deserves the same benefit of doubt we give everyone unless intuition or key clues tells you otherwise. Also families know when you are unorganized, and being prepared is a sign of respect in almost all languages.
>>>>>>>What can be important is making use of your time all the time, adding a dash of purpose and making sure our interactions with others are flawless acts of nature. Planned and carefully executed you can ensure a high success rate, Secret agent style where every home visit is a guarantee exchange of learning between you and the person or family you are seeing.
From the site: https://www.mindtools.com/pages/article/building-rapport.htm
Follow these six steps to build rapport:
1. Check your appearance.
2. Remember the basics of good communication.
3. Find common ground.
4. Create shared experiences.
5. Be empathic.
6. Mirror and match mannerisms and speech appropriately.
"According to researchers Linda Tickle-Degnen and Robert Rosenthal, when you have a rapport with someone, you share:
Mutual attentiveness: you're both focused on, and interested in, what the other person is saying or doing.
Positivity: you're both friendly and happy, and you show care and concern for one another.
Coordination: you feel "in sync" with one another, so that you share a common understanding. Your energy levels, tone and body language are also similar.
This connection can appear instantly – when you "click" with someone – or develop slowly, over time. It can grow naturally, without intent, or you can deliberately set out to build it.
Rapport isn't just a tool for building relationships, though; it's often the foundation of success. When you have a rapport with someone, you're better placed to influence, learn and teach, particularly as the trust that you've built up means other people are more likely to accept your ideas, to share information, and to create opportunities together.
From the website we can conclude that:
How do we do it----Why do we do it---What happens when we don't want to do it & What can we do is all a part of building strategic rapport with people.
Most important is also preparing for culture. Any culture. Preparing to not be surprised by anything... the same expectation we have for our kids. If its dangerous, we are also prepared just like we are when we travel alone everyday especially on weekends.
In Conclusion; No Jargon:
o Check yourself & review your patient/s details before you go anywhere but especially on a home visit.
o Go and do the work with your patient: plan, check up, review, test (always document everything-word it like a lawyer-word it like a doctor)
o Close with a warm heart, double check shared info and slide into that excellent intelligent finish. Learn from your experiences. Share your successes at work.